Case Study Avanos

About Avanos

Avanos (previously Halyard Health) is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter.

They believe a difference in products, combined with a difference in how they work, communicate and partner, can change the entire world.

The Problem – Situation Pre-AmTrav

Avanos, a medical technology company focused on advancing health and healthcare, based in Alpharetta, GA, needed to find an updated online booking platform with easily accessible support.

Avanos’ online tool was too outdated
Waiting on hold was a massive problem
Avanos employees and travelers were experiencing a lack of immediate support in time-sensitive situations

What Avanos Needed:

Avanos wanted to find a travel solution that made booking travel more efficient for their employees. They needed an online tool that was current and always evolving. The ideal solution needed to:

Eliminate Avanos waiting on hold for hours
Increase compliance
Provide the best possible vendor pricing for travelers
Not nickel and dime
Have updated technology – including chat, text, and email functionality

In short, Avanos wanted to find an online solution that their travelers actually wanted to use. They also wanted experienced travel advisors to provide immediate support around the clock.

Results With AmTrav

Avanos researched several travel management options but ultimately selected AmTrav for several reasons:

AmTrav owns and has complete control of their own booking tool, giving Avanos comfort and confidence that if there’s a question about the product, AmTrav has in-house technical support and 100% control
AmTrav’s clients don’t wait on hold and have minimal support wait times
AmTrav’s chat, text, and email support features work great
AmTrav is committed to evolving and growing its service to make clients’ lives easier
AmTrav’s simple and easy cost model

Because of AmTrav’s all-in-one solution, Avanos has saved both time and money and their employees and travelers are happier than ever before.