Lucas’s background in the restaurant world prepared him for HungerRush. He worked as a server during college to help pay for tuition, eventually getting into management and becoming “the default tech guy: whatever was going on, everyone said, ‘Just give it to Lucas, he'll figure it out.’” His technical skills were noticed: “Soon the sales guy from the restaurant’s software provider stopped by to figure out why we were no longer such a needy customer. He realized that I was fixing the system then he offered me a job!” A few years later Lucas joined HungerRush as a traveling installer – “I didn't realize what being on the road 90% of the time actually meant!” – then moved up into HungerRush management. Today, he says “HungerRush has grown so much that we now have a team of seven people who do what I used to do alone” – but he can relate to his team and their life on the road since he lived it himself.

AmTrav offers a game-changing travel tool for one HungerRush Executive

Lucas handles all the travel for his team. Before AmTrav, HungerRush didn’t have a single travel tool. Lucas booked flights on SWABIZ (Southwest Airlines’ corporate booking application) and Expedia, and handled rental cars and hotels separately. He says, “At first we only used AmTrav for hotels, then our AmTrav Relationship Manager Ann Keen talked me into getting our Southwest and Enterprise accounts hooked up. Now I get Southwest SWABIZ reporting plus AmTrav reporting and tracking, and it’s made my life so much easier, it's not even funny.” He adds: “Where AmTrav shines is that I no longer have to go to three different websites to book, so AmTrav saves me on average about two to three minutes per booking – doesn’t sound like much but when you do 500 bookings a year, it really adds up.”

AmTrav’s Travel Reports save Lucas time too: “The way that you guys send your invoices makes reconciliation easy. I can see which flight this $342.98 charge goes to because you have the ticket numbers that show up on my credit card statements.” And while Lucas books his installation team’s travel himself, his colleagues in other departments can let their teams book themselves under AmTrav’s travel policy & approval rules.

Fast service from AmTrav is critical for Lucas’s team, or “musical installers” as he fondly calls them. When a new installer missed her flight from Houston to Nashville, Lucas simply called AmTrav and explained the situation: “The AmTrav Travel Advisor said, ‘Got it, understood, let me fix this and call you back,’ then the Travel Advisor absolutely took care of it, even keeping the return flight while rebooking the first flight.”

“Whoever is in charge of training your customer service staff needs a gold medal: they’re always nice, calm and helpful.” Lately, though, Lucas rarely calls AmTrav: “I almost exclusively contact Travel Advisors in Microsoft Teams. It’s probably my favorite piece of AmTrav technology because I can chat with a Travel Advisor while I'm working on other things in the background – it's brilliant.”

AmTrav puts efficiency front and center so team members can focus on what matters

“AmTrav has made my life so much easier,” Lucas declares. “I get way fewer phone calls, my team can find their own itineraries, and things are much smoother. The technology you have created is immensely powerful, ridiculously easy to use and saves me so much time, plus I’m not getting the 2:00 AM phone calls – all that nonsense is gone.”

Lucas continues, “For me, it's really about getting quality time with my family. The best thing is spending time with my wife, my dog, my cats. It’s nice to know that I can step away from my work, and if I do get a phone call from one of my travelers, I say ‘Call AmTrav, they'll help you.’ That’s my security blanket.”