The other week caught a lot of travelers off guard when serious weather conditions in Dallas and a few other places resulted in numerous flight cancellations. Too often in these situations, traveler’s are left in the dark about cancellations or available waivers, ultimately leaving them stranded at an airport.
AmTrav takes a more proactive approach to duty of care whenever possible. In response to recent weather events in the central plains, AmTrav sent out over 900 emails regarding possible travel disruptions to ensure no traveler was left behind.
However, not all scenarios can be solved with software. Our team of relationship managers worked around the clock to rebook flights when necessary and inform travelers of travel waivers from United. (And thanks to AmTrav’s direct connection to United’s NDC technology, travelers can rebook themselves with fare differences and change fees automatically waived.)
Quick shoutout to Kyle, one of AmTrav’s Relationship Managerswith over a decade of experience in corporate travel, who took the initiative to reach out to one of our accounts to help a customer adjust their approval process given the weather situation. (Good news – the customer adjusted their travel plans for the weekend.)
Unfortunately, despite our best efforts, some travelers were caught off guard and left stranded. We strive for a stellar customer experience and don’t take these situations lightly. We continually scrutinize our product and processes for opportunities to ensure “no traveler gets left behind.”
One way AmTrav customers can stay up to date with travel alerts is enable text message alerts in their admin settings. This way, as soon as AmTrav is informed of any travel disruptions related to weather, they’ll receive instant notifications on their phone.